Returns, Refunds and Complaints Policy for Florist Peckham
Your Peace of Mind: Returns & Fresh Flowers Assurance in Peckham
At Florist Peckham, we pride ourselves on being a trusted local florist, delivering freshest flowers to households and businesses throughout Peckham. We are committed to your satisfaction and back every order with our Fresh Flowers Guarantee.
Freshness Guarantee
Your flowers should always arrive fresh and vibrant. Each bouquet is hand-prepared on the day of dispatch, ensuring a freshness window of at least 5 days from time of delivery. If you believe your flowers do not meet this standard, please contact us within 24 hours of receipt so we can help resolve the issue quickly.
Damaged-On-Arrival Policy
If your flowers arrive damaged or in poor condition, we apologise sincerely and want to put things right. We kindly ask that you inform us within 24 hours of delivery. If possible, please provide a brief description and photographic evidence of the issue, which helps us investigate with our team and delivery partners.
Refunds and Replacement Options
Customer happiness is at the heart of what we do. Depending on the nature of your concern, we offer the following options:
- Replacement – We will arrange for a fresh bouquet to be sent at the next convenient opportunity.
- Full or Partial Refund – If you prefer, we offer a full or partial refund, depending on the circumstances and the extent of the issue.
We ask that all refund or replacement requests related to quality or delivery are made within 48 hours after receiving your order to ensure a prompt and fair resolution.
Complaints Process
We are dedicated to maintaining our reputation as a reliable Peckham florist. However, if you have a complaint about your order or experience, please let us know. Here is how we handle complaints:
- Initial Contact – Please reach out to us with your order details, the nature of your complaint, and any supporting photographs if applicable. This must be done within 2 days of delivery for flower-related concerns.
- Assessment – One of our team members will assess your complaint, investigate with our florists and couriers if necessary, and respond within 48 hours.
- Resolution – We aim to resolve all complaints amicably—whether through a replacement, refund, or another agreed solution.
Your feedback is invaluable and always helps us improve.
Trusted Local Florist for Peckham Households & Businesses
Florist Peckham is honoured to serve as your local bloom specialist. We are committed to delighting you with the freshest flowers, personal service, and a transparent returns and complaints process. Your trust is important to us, and we look forward to many more moments of floral happiness together.
