Name: SANTORINI DREAM
Brand: Florist Peckham
Price: 119.00 GBP
Availability: InStock

Florist Peckham: E-Commerce Terms & Conditions

Terms & Conditions for Online Flower Delivery in Peckham

Welcome to Florist Peckham. These Terms & Conditions outline the agreement between you (the customer) and us (the operator of this website) regarding online flower delivery throughout Peckham and the surrounding areas. By ordering via our website, you agree to comply with and be bound by the following terms. Please read them carefully before placing your order.

1. Scope of Application

These Terms & Conditions apply to all online flower purchases made through the Florist Peckham website, specifically for flower delivery services in Peckham and neighbouring locations. They govern your use of our services as well as your relationship with Florist Peckham regarding flower orders, payments, cancellations, liability, and applicable law.

2. The Order Process

2.1 Placing Your Order
To order flowers online, select your preferred bouquet or arrangement from our website, enter the required recipient details, and specify the delivery date and time (where available). You are responsible for ensuring all information provided is accurate and complete to guarantee successful delivery. Orders may be placed at any time; however, certain products or delivery slots may be subject to availability.

2.2 Order Confirmation
Once you place an order, you will receive an automated confirmation acknowledging receipt of your order. This does not mean your order has been accepted. Acceptance will only occur when we dispatch the flowers and send a dispatch notification to the contact details provided by you. We reserve the right not to accept or to fulfil any order at our sole discretion, for example, if products are unavailable or if payment is not authorised.

2.3 Amendments to Orders
Should you wish to make amendments to your order (such as recipient details or delivery address), please contact us as soon as possible. While we will endeavour to accommodate requests, we cannot guarantee changes can be made once the order has been processed, prepared, or dispatched.

2.4 Substitution Policy
Flowers are natural and seasonal products. While every effort is made to match your order as displayed on the website, certain flowers or foliage may be substituted with similar items of equal or greater value and quality, particularly during periods of high demand or supply shortages. If a significant change is required, we may contact you to discuss alternatives.

3. Payments

3.1 Payment Methods
Payment for online flower arrangements and delivery services must be made in full at the time of ordering. We accept major credit and debit cards, and may also accept other payment methods at our discretion. All payments are securely processed in accordance with UK regulations.

3.2 Pricing
All prices are listed in GBP and are inclusive of VAT where applicable. Delivery charges are displayed during the checkout process and added to the total before payment. We reserve the right to modify prices at any time, though such changes will not affect orders already placed and confirmed.

3.3 Payment Confirmation
Upon successful payment, you will receive a receipt by email and your order will proceed to processing. If payment fails or is not authorised, your order will not be processed and you will be notified accordingly.

4. Delivery Policy

4.1 Delivery Locations
Florist Peckham provides online flower delivery throughout Peckham and adjoining areas. Deliveries outside our standard delivery radius may be refused or subject to additional surcharges.

4.2 Delivery Dates and Times
We aim to deliver on the requested date and within any timeframes chosen at checkout. However, delivery times are estimates and cannot be guaranteed due to factors such as traffic, weather, or recipient availability. We recommend ordering in advance, particularly for peaks such as Valentine's Day, Mother’s Day, and Christmas.

4.3 Unsuccessful Deliveries
If the recipient is unavailable at the delivery address, we may leave flowers with a neighbour, in a safe place, or return them to our shop. A delivery note will be left when possible. If redelivery is required, additional charges may apply. It is your responsibility to ensure the recipient can receive the delivery at the specified address and time.

5. Cancellations & Refunds

5.1 Cancelling an Order
If you wish to cancel an order, please inform us as soon as possible. Cancellations can only be made prior to dispatch or preparation of your flowers. Once the order is processed or dispatched, cancellation may not be possible.

5.2 Refunds
In the event of a valid cancellation before dispatch, a full refund will be issued using the original payment method. If flowers have been prepared or dispatched, refunds are not generally available unless the product is defective, damaged, or not as described, in accordance with your statutory rights.

5.3 Returns
Due to the perishable nature of fresh flowers, returns are only accepted where goods are received in unsatisfactory condition or where we have delivered an incorrect product. Please contact us within 24 hours of delivery with photographic evidence if possible. We will arrange a collection, replacement, or refund as appropriate.

6. Quality and Freshness

We are committed to delivering the highest quality flowers. All bouquets are freshly prepared by professional florists on the day of delivery. Please ensure that flowers are removed from packaging, trimmed, and placed in fresh water as soon as possible after delivery. Care instructions are included with each order and should be followed to extend the life of your flowers.

7. Customer Obligations

By placing an order, you confirm that you are over 18 years of age and legally capable of entering into binding contracts. You undertake to provide accurate recipient and delivery information. If incomplete or incorrect details are provided, we are not liable for missed or failed deliveries.

8. Liability

8.1 Limitations of Liability
Florist Peckham will not be liable for any indirect or consequential losses, or for any loss of profit, revenue, data, or goodwill arising from your use of our website or services. Our liability to you under these Terms & Conditions is strictly limited to the price you paid for the order in question.

8.2 Events Beyond Our Control
We cannot accept liability for delays or failures in delivery resulting from events or circumstances outside our reasonable control, including but not limited to extreme weather, strikes, road closures, or issues with suppliers.

9. Intellectual Property

All content, designs, photographs, and logos displayed on our website are the property of Florist Peckham or the respective copyright holders, and may not be used, copied, reproduced, or distributed without prior consent.

10. Data Protection & Privacy

We are committed to protecting your privacy and personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Data collected during the order process is used solely for processing, delivery, customer service, and legal compliance. We do not sell or share your information with third parties except as necessary to fulfil your order.

11. Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time. Updated terms will be posted on our website and are applicable from the date of publication. It is your responsibility to review the latest version before placing an order.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Disputes arising in connection with these terms are subject to the exclusive jurisdiction of the English courts.

13. General Provisions

If any part of these Terms & Conditions is deemed unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions. No waiver by us of any breach or default hereunder shall be deemed a waiver of any prior or subsequent breach or default.

14. Contact and Customer Service

For all enquiries regarding orders, deliveries, cancellations, or complaints, please contact our customer service team via the contact methods provided on our website. We endeavour to respond to all queries promptly and with professionalism.

These Terms & Conditions apply to all customers utilising our flower delivery service across Peckham and the surrounding areas.